Shipping & returns

Retail Customer Returns and Delivery


You can return this order within 30 days from the date of delivery. You need to return all products, at your own cost, in their original unopened packing accompanied by the original invoice. A refund will be made within 30 days of receiving your returned products and accompanying materials. Prior to sending your return, you must contact us to secure a “Return Verification Code”, which needs to be written on the original invoice.

To secure a Return Verification Code, email:


AquaSource strives to offer a world-class delivery service, meaning that all orders that are received and paid by 2pm are dispatched the same day by Post or courier based on region. Areas we ship to by Post include: The Isle of Wight, The Scottish Highlands and Islands, and Northern Ireland.

Allow 5 working days for delivery of all orders.

Total satisfaction

We are sure you will have total satisfaction from your purchase. If you are not totally satisfied, however, please contact:

Customer Relations
AquaSource (UK) Ltd
12 Oaktree Place, Exeter
Tel. No.: +44 (0)1392 822155